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Hybrid Work-At-Home Call Center Representative (Full-Time) Work-At-Home Call Center Representative (Full-Time)

Talentify.io · nan · Canada · Hybrid

About the job

Employer Industry: Business Process Outsourcing (BPO)

Why Consider This Job Opportunity
  • Competitive starting compensation commensurate with experience, with regular reviews and raises based on tenure and performance
  • Opportunity for career advancement and growth within the organization
  • Enjoy paid time off, paid holidays, and paid training opportunities
  • Participate in daily, weekly, and monthly incentives, including monetary rewards and prizes such as electronics and trips
  • Comprehensive benefits package including medical, dental, and vision coverage options after 90 days of employment
  • Fun, engaging work environment with a casual dress code

What To Expect (Job Responsibilities)
  • Listen to customers, understand their needs, and resolve customer issues effectively
  • Utilize systems and technology to complete account management tasks
  • Recognize sales opportunities and apply sales skills to upgrade services
  • Explain and position products and processes to customers
  • Ensure first call resolution through effective problem-solving and call handling

What Is Required (Qualifications)
  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Ability to type swiftly and accurately (20+ words a minute)

How To Stand Out (Preferred Qualifications)
  • Previous experience in customer service or call center environments
  • Knowledge of basic troubleshooting for technical issues
  • Strong team orientation and customer focus
  • Ability to thrive in a fast-paced environment with frequent changes

#BusinessProcessOutsourcing #CustomerService #CareerGrowth #Incentives #TeamEnvironment

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