Remote Technical Support Engineer

Yahoo · Ireland · Remote

About the job

It takes powerful technology to connect our brands and partners with an audience of hundreds of millions of people. Whether you’re looking to write mobile app code, engineer the servers behind our massive ad tech stacks, or develop algorithms to help us process trillions of data points a day, what you do here will have a huge impact on our business—and the world.

Your Day

  • Critically analyze operational metrics, monitoring systems, and support escalations.
  • Respond to Production Support tickets from multiple domestic and international teams.
  • Prioritize issues and troubleshoot them independently while coordinating with Management, Business, Product, and Engineering teams.
  • Ensure quality of service and quick resolution to all production problems across a variety of complex Yahoo and third-party technologies, applications, tools, products, and services.
  • Provide expert support and product knowledge on our Search & Display Advertising products.
  • Work closely with Customer Service, Sales, and other Business teams on a variety of Advertiser, Partner, or platform technical issues.
  • Work closely with Operations, Development, QA, and Engineering teams to triage issues, make fixes, advocate problems, and document technical run books, support whitepapers, and procedures.

You Must Have
  • BS in Computer Science or a technical field. MS is a plus.
  • Working knowledge of a development and scripting language required such as Java, JSON, HTML.
  • Working knowledge of the Linux operating systems required such as RHEL is a plus.
  • Working knowledge of SQL and at least one database environment.
  • Minimum 4 year or more experience in a customer-facing technical help desk/product support environment. Preferably in an Operations or Enterprise service center.
  • Advanced written and verbal communication skills, including the ability to effectively communicate complex issues to both technical and non-technical users.
  • Strong background in user support and familiarity with current web practices and concepts.
  • Excellent initiative, interpersonal, and problem-solving skills with a strong desire to learn.
  • Digitial online advertising knowledge a plus.

Yahoo is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category. Yahoo will consider for employment qualified applicants with criminal histories in a manner consistent with applicable law. Yahoo is dedicated to providing an accessible environment for all candidates during the application process and for employees during their employment. If you need accessibility assistance and/or a reasonable accommodation due to a disability, please submit a request via the Accommodation Request Form (www.yahooinc.com/careers/contact-us.html) or call +1.866.772.3182. Requests and calls received for non-disability related issues, such as following up on an application, will not receive a response.

Yahoo has a high degree of flexibility around employee location and hybrid working. In fact, our flexible-hybrid approach to work is one of the things our employees rave about. Most roles don’t require specific regular patterns of in-person office attendance. If you join Yahoo, you may be asked to attend (or travel to attend) on-site work sessions, team-building, or other in-person events. When these occur, you’ll be given notice to make arrangements.

If you’re curious about how this factors into this role, please discuss with the recruiter.

Currently work for Yahoo? Please apply on our internal career site.