Do you enjoy solving problems, looking at problems through a different lens, and working closely with customers to innovate new solutions to complex problems? Do you jump with excitement at the opportunity to identify trends and provide unique business solutions? Do you want to join a team where learning about a new technology or solution is part of our work every day?
The Industry Solutions Delivery (ISD) Engineering & Architecture Group (EAG) is a global consulting and engineering organization that supports our most complex and leading-edge customer engagements. Driving early-stage deliveries, enhances ISD’s technical capabilities, and partnering with others to develop approaches, innovative solutions, and engineering standards in order to set our sales and delivery teams up for success. Leveraging the principles of model, care, and coach, we provide consistent high-quality customer experience through technical and AI leadership and IP capture centered on delivery truth.
In the role of Security Services Practice Leader - Asia-Pacific and Japan (APJ), you will hold a strategic leadership position aimed at driving the expansion of the Security Services business. Your pivotal role will involve formulating and executing strategies that contribute to the Security Services business's growth and success. You will ensure the seamless integration of security services across the US, Canada, and LATAM by coordinating with various teams. Your oversight will ensure the development and performance of security teams, as well as the delivery of high-quality services. Additionally, you will foster strong customer relationships, understand their unique needs, and create new business opportunities through effective relationship building, collaboration and negotiation.
Your leadership is essential in propelling the success of Microsoft's Security Services. You will have a significant impact on the company's innovation and leadership in the security sector. Collaborating closely with other leaders and teams, you will strive to enhance the offerings of security services and ensure customer satisfaction.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
People Management
- Managers deliver success through empowerment and accountability by modeling, coaching, and caring.
- Model - Live our culture; Embody our values; Practice our leadership principles.
- Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.
- Care - Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others.
Customer Focus
- Creates a customer-centric culture within the practice that drives secure digital transformation and ensures customer satisfaction across the entire operating unit by maintaining stakeholder relationships, reviewing and acting on voice of customer (VoC) feedback (e.g., surveys, listening systems), sharing learnings across practices, alleviating customer blockers as a point of escalation, and sponsoring systemic improvements to the customer experience across workstreams. Holds accountability for portfolio, account, and financial management in presales and delivery. Owns highly strategic and complex customer relationships. Leads direct engagements with large, complex customers and serves as a delivery sponsor for a select number of assigned customers. Supports strategic relationships with key stakeholders in the customer portfolio, often as part of a steering committee, to ensure service delivery is on track and major issues are being anticipated, identified, and managed. Establishes accountabilities to drive customer outcomes and ensure internal stakeholders are in place.
- Alleviates customer blockers as a point of escalation by working with direct reports and key stakeholders to manage customer escalations and resolve issues at the practice level. Ensures that customer opportunities, questions, and/or issues are brought to the appropriate internal teams (e.g., Sales, Architects).
Strategy
- As needed, develops and executes a large, complex (e.g., global account, cross-territory impact) plan for their practice and assigned customers to achieve consumption metrics and revenue targets (e.g., delivered, billed, consumed) by supporting the team, collaborating with internal partners, and driving culture.
- Establishes and drives rhythm of business (ROB) around consumption by managing financials (e.g., Enterprise Cloud Investment Funds [ECIFs], internal investments).
- Oversees a broad portfolio of accounts. Manages and ensures the all-up delivery of consulting engagements. Serves as a proven thought leader on the direction of the consulting offerings portfolio for a large, complex practice, leveraging insights from reports (e.g., efficiency, operations), internal team members, and across organizational boundaries. Develops and implements a strategic portfolio-wide plan to achieve targets by leading intentional delivery activities and leveraging intellectual property (IP) for reuse.
- Promotes Industry Solution Delivery (ISD) consumption strategy with regional perspective by articulating ISD consumption strategy, goals, and mission to internal and external audiences, and aligning practice strategy with the customer and other internal organization objectives (e.g., Consulting Sales, Go-To-Market).
Delivery Excellence
- Orchestrates a large cross-functional team to drive high-impact business growth, profitability, utilization, maturity, quality, etc., through delivery by developing a rhythm of business (ROB), fostering a culture of manager excellence, promoting teamwork and collaboration, recognizing and aligning team strengths to capability needs, and leveraging diverse perspectives to understand customers. Governs areas of fiscal responsibility, through delivery team, staying within budget while driving engagement profitability and risk management.
- Ensures delivery excellence and maximizes efficiency of resources for a large practice by managing complex scopes and budgets, balancing funding and resources across workstreams, communicating resource needs (e.g., hiring, resource planning, capacity) with the business, collaborating to meet those needs, and leveraging in-depth resource-management experience and expertise.
Practice Building
- Builds organizational capability by leveraging in-depth security industry knowledge to anticipate and plan for future capability needs, investing in key professional development opportunities for their team members, conducting succession planning, defining career development plans, and providing coaching to develop process proficiency, leadership, and technical skills. Adheres to the Model, Coach, Care framework and Leadership Principles to attract, develop, and retain talent, deliver results through teamwork as One Microsoft, role model Microsoft values, and commit to performance management across their practice.
- Drives margin targets by leading a forecasting rhythm (e.g., monthly business rhythms) for delivered revenue (e.g., Industry Solutions Delivery, key dependencies to Delivery Value), consumption, and utilization to predict business results for a large, complex geographic area. Drives internal revenue targets through team by providing guidance and monitoring progress. Performs analyses and identifies insights that support key-operating mechanisms (e.g., capacity planning, hiring, delivery excellence), and recommends changes to improve outcomes.
Other
Qualifications
Required/Minimum Qualifications
- Bachelor's degree in computer science, Engineering, or related field AND 12+ years experience in leading cyber security services teams and growing security business
- OR equivalent experience in security services.
- 8+ years team leadership or people management experience either with or without direct reports.
Additional Or Preferred Qualifications
- Bachelor's degree in computer science, Engineering, or related field AND 15+ years relevant work experience
- OR equivalent experience.
- 10+ years people management experience.
- 15+ years experience in sales/selling.
- 8+ years project/portfolio management experience.
- 4+ years account management experience.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
