Remote Digital Platforms (Salesforce) Business Analyst

The Junior Business Analyst gathers user requirements, analyzes existing systems and processes and looks for ways to improve them, creates user stories needed to describe the intended user experience to the programming team, and works with team members to implement the changes all the way through testing, deployment and activation of the new system; monitoring of user activity, training and supporting clients as they use the new system for the first time.

Responsibilities

• Execute and maintain a range of CRM, digital marketing, and digital payments projects for multiple clients.
• Understand client processes and identify creative ways to leverage technological capabilities and other creative solutions to improve their processes with the best customer experience possible.
• Collaboratively work with clients, general account teams, creatives, developers and external vendors to determine project objectives and deliverables necessary to establish and manage project scope.
• Participate in concept development, end-to-end user experience design, and feasibility assessment.
• Analyze and assess existing business systems and procedures, making suggestions for improvements.
• Document detailed project requirements (business, creative, multimedia, technology, etc.) through working sessions and meetings with all departments.
• Create process and business flow diagrams, use cases, story boards, training documents and job aids for end users and business users.
• Collaborates with Programmer Analysts and other technical team members by implementing systems components using declarative or “click-to-code” tools, writing formulas and functions, troubleshooting and bug-fixing.
• Create test plans and test cases and assist clients in the user acceptance phase of the project by pre-testing and by coordinating tests with the client.
• Write and maintain program documentation needed for change management procedures and contribute toward end user documentation with appropriate use of grammar and syntax.
• Create training presentations and train client users after systems have been implemented.
• Communicate status of projects to manager and clients.
• Ensures that issues and risks are captured, documented, managed, escalated and resolved in a timely and effective manner.
• Maintain and effectively apply a strong knowledge of technologies and implementation considerations related to the delivery and operations of digital based solutions in a team environment.
• Support other team members as required.
• Other tasks or assignments as required.