Hybrid Deal Desk Analyst Deal Desk Analyst with verification

About UsUdacity is on a mission of forging futures in tech through radical talent transformation in digital technologies. We offer a unique and immersive online learning platform, powering corporate technical training in fields such as Artificial Intelligence, Machine Learning, Data Science, Autonomous Systems, Cloud Computing and more. Our rapidly growing global organization is revolutionizing how the enterprise market bridges the talent shortage and skills gaps during their digital transformation journey.As a Deal Desk Analyst/Sr. Deal Desk Analyst, you will be the business liaison between the sales team and Legal, Custom Content, Customer Success and Finance teams to expedite sales proposals and internal approvals.You understand revenue recognition rules and have demonstrated the ability to find creative, data-driven decisions. You love to take on projects whilst figuring out ways we can operationally improve as a business and never losing sight of the long-term strategy and goals. Creating partnerships within the company to help serve sales will be essential to success in this role.What You'll Do

• Act as a key contributor to the Deal Desk team, overseeing quote creation, deal structuring, special pricing, invoicing, purchase orders, operational processes, approval workflows, and troubleshooting sales escalations.
• Collaborate with Sales to ensure accurate tracking and management of opportunities throughout the deal lifecycle, focusing on enhancing pricing strategies and optimizing deal structures to drive efficiency and profitability.
• Assist in driving initiatives that improve productivity, streamline processes, and optimize deal operations across the contract cycle.
• Ensure compliance with contract processes by gathering necessary approvals and signatures, escalating complex issues as needed.
• Contribute to responses for Requests for Proposals (RFPs), ensuring alignment with the company’s pricing strategies and optimization efforts.
• Work with cross-functional teams (Sales, Legal, Accounting, Finance, Product, etc.) to resolve deal-related challenges and facilitate smooth execution.
• Serve as a trusted resource for the sales team on deal-related matters, offering insights and recommendations on pricing and deal optimization.
• Aid in the efficient onboarding of new Account Executives, supporting training and development initiatives.

What You'll Need

• 5-8 years of experience in a Deal Desk, Sales Operations, or Contract Management role, with a strong emphasis on pricing and deal optimization.
• Proven ability to manage deal structures and pricing strategies while supporting broader strategic initiatives.
• Strong document editing, process management, and systems skills.
• Excellent communication skills (written and verbal) with the ability to convey complex information clearly.
• Ability to thrive in a fast-paced, dynamic business environment, with strong organizational skills and the capacity to prioritize effectively.
• Comfort working in an environment with evolving products, policies, and procedures, as well as compliance requirements.
• Self-motivated and proactive, with a focus on continuous learning and process improvement.
• Experience collaborating with remote teams and coordinating across multiple stakeholders.
• Proficiency in Salesforce.com and similar CRM tools.
• Strong ability to adopt and implement new technologies and processes to drive team success.
• Bachelor’s degree in Business, Finance, or a related field, or equivalent experience preferred.

BenefitsExperience a rewarding work environment with Udacity's perks and benefits!

• At Udacity, we offer you the flexibility of working from home. We also have in-person collaboration spaces in Mountain View, Cairo, Dubai and Noida and continue to build opportunities for team members to connect in person
• Flexible working hours
• Paid time off
• Comprehensive medical insurance coverage for you and your dependents
• Employee wellness resources and initiatives (access to wellness platforms like Headspace, Modern Health )
• Quarterly wellness day off
• Personalized career development
• Unlimited access to Udacity Nanodegrees

What We DoForging futures in tech is our vision. Udacity is where lifelong learners come to learn the skills they need, to land the jobs they want, and to build the lives they deserve.Don’t stop there! Please keep reading...You’ve probably heard the following statistic: Most male applicants only meet 60% of the qualifications, while women and other marginalized candidates only apply if they meet 100% of the qualifications. If you think you have what it takes but don’t meet every single point in the job description, please apply!We believe that historically, many processes disproportionately hurt the most marginalized communities in society- including people of color, working-class backgrounds, women and LGBTQ people. Centering these communities at our core is pivotal for any successful organization and a value we uphold steadfastly. Therefore, Udacity strongly encourages applications from all communities and backgrounds.Udacity is proud to be an Equal Employment Opportunity employer. Please read our blog post for “6 Reasons Why Diversity, Equity, and Inclusion in the Workplace Exists”Last, but certainly not least…Udacity is committed to creating economic empowerment and a more diverse and equitable world. We believe that the unique contributions of all Udacians is the driver of our success. To ensure that our products and culture continue to incorporate everyone’s perspectives and experience we never discriminate on the basis of race, color, religion, sex, gender, gender identity or expression, sexual orientation, marital status, national origin, ancestry, disability, medical condition (including genetic information), age, veteran status or military status, or any other basis protected by federal, state or local laws.As part of our ongoing work to build more diverse teams at Udacity, when applying, you will be asked to complete a voluntary self-identification survey. This survey is anonymous, we are unable to connect your application with your survey responses. Please complete this voluntary survey as we utilize the data for diversity measures in terms of gender and ethnic background in both our candidates and our Udacians. We consider this data seriously and appreciate your willingness to complete this step in the process, if you choose to do so.Udacity's ValuesObsess over Outcomes - Take the Lead - Embrace Curiosity - Celebrate the Assist Udacity's Terms of Use and Privacy Policy