Hybrid Demand Forecasting Analyst Demand Forecasting Analyst with verification

We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes.Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future.Demand Forecasting Analyst, Salary fixed - £31,759Flexible UK Locations with FlexFirst hybrid working OverviewAs a Demand Forecasting Analyst you’ll be accountable for forecasting all customer contact across the short- and long-term range for Customer fulfilment, including analysing the impact on business initiatives and changing environments.(Office attendance circa twice per month, subject to team/business meetings).The Role:

• Production of long- and short-range forecasts across all Customer Fulfilment journeys (Voice, Chat, Complaints, WhatsApp, social media etc) including outbound contact
• Managing the demand propensity models, linked to internal and external data sources, to create all workload demand forecasts
• Review the demand implications of proposed business changes/initiatives to support identifying risk/opportunity associated
• Working with Customer & Commercial partners to understand new products & propositions impacts on demand
• Supporting the operation of modelling against demand planning scenarios to support risk assessments and mitigation planning
• You’ll be collaborating effectively with Field Planning function to ensure latest field position (forecast lead times, reschedule rates and ASV mailing) are reflected in to demand forecasts
• Identifying, analysing, and interpreting trends or patterns to prepare ongoing reports and data visualizations (e.g., charts, dashboards, heat maps) to support business decisions