Homeoffice Developer Success Engineer 区块链技术支持工程师

Windranger Labs · Indonesia · Remote

About the job

Who We AreMantle Network is an EVM-compatible Ethereum layer 2 (L2) ecosystem designed to enhance scalability and efficiency on the Ethereum blockchain. Our ecosystem encompasses several key elements: Mantle Network, a decentralized autonomous organization (DAO) named Mantle Governance, and an Ether (ETH) liquid staking protocol, Mantle LSP.Central to our ecosystem is the Mantle token ($MNT), which serves as both the product and governance token, linking the various elements of our network seamlessly.According to L2BEAT, Mantle Network is ranked as the eighth largest L2 network by total value locked (TVL), establishing it as one of the most prominent L2 solutions in the space. Additionally, Mantle LSP ranks as the fourth largest liquid staking protocol by TVL, as reported by DefiLlama. Mantle also has one of the world's largest treasuries, valued at $3.8 billion, which it leverages effectively to incentivize ecosystem growth.职位描述：作为区块链技术支持工程师，你将有机会加入我们充满活力和创新的团队，为我们的用户提供卓越的技术支持。你将成为我们跨时区团队中的重要一员，协助解决客户在不同地区的技术问题。此外，你还将有机会在技术支持的基础上，逐步转向web3开发工程师的角色，参与领先的区块链技术项目。职责和机会：

  • 协助解决用户的区块链技术问题，提供及时、友好的支持，确保用户满意度。
  • 通过在线聊天等渠道与用户沟通，跨越不同的时区，提供无缝的技术支持服务。
  • 协助记录和跟踪用户问题，与团队紧密合作，推动问题的解决和客户的反馈。
  • 在区块链技术支持的基础上，逐步学习和掌握web3开发技术，参与公司的区块链项目，为未来的角色转变做准备。
  • 深入学习区块链技术，参与内部培训和外部课程，不断提升自身的专业知识和能力。
要求：
  • 本科及以上学历，技术相关专业背景，热爱技术领域。
  • 对技术问题有强烈的兴趣，善于分析和解决问题，有耐心和责任心。
  • 理解区块链技术，包括区块链原理、智能合约等。有意愿在这个领域深入发展。
  • 具备区块链项目测试经验，了解智能合约测试、集成测试、功能测试等。
  • 了解区块链开发和测试工具，如Truffle、Ganache、Remix, hardhat, python,等。
  • 了解区块链节点的搭建、配置和维护，能够处理节点运行中的问题。
  • 能够跨时区工作，灵活适应不同的工作时间安排。
  • 如果熟悉区块链开发，能掌握至少一种主流区块链平台的开发语言（例如Solidity、Go等）会更好
  • 出色的沟通能力，具备团队合作精神，积极主动，愿意接受挑战和持续学习。
Job Description: As a Developer Success Engineer, you will have the opportunity to join our dynamic and innovative team, providing exceptional technical support to our clients. You will become an integral member of our cross-timezone team, leveraging your bilingual abilities to assist in resolving technical issues for customers across different regions. Additionally, you will have the chance to transition towards the role of a web3 Development Engineer, participating in cutting-edge blockchain technology projects.Responsibilities And Opportunities
  • Assist in resolving technical issues for customers, delivering timely and friendly support to ensure customer satisfaction.
  • Communicate with customers through online chat and other channels, bridging time zones to offer seamless technical support services.
  • Aid in documenting and tracking customer issues, collaborating closely with the team to drive issue resolution and gather customer feedback.
  • Build upon technical support expertise by gradually learning and mastering web3 development technologies, contributing to the company's blockchain projects, and preparing for future role transition.
  • Deepen your understanding of blockchain technology, engage in internal training and external courses, and continuously enhance your professional knowledge and skills.
Requirements
  • Bachelor's degree or higher in a technical field.
  • Minimum of 3 years of experience in blockchain development and support.
  • Excellent oral and written communication skills in both Chinese and English.
  • Strong interest in technology problem-solving with patience and responsibility.
  • Familiarity with blockchain principles and smart contracts.
  • Proficiency in at least one mainstream blockchain development language (e.g., Solidity, Go).
  • Hands-on experience in blockchain project testing.
  • Knowledge of blockchain development and testing tools.
  • Flexibility to work across time zones.
  • Strong team collaboration skills, proactive attitude, and a willingness to embrace challenges and continuous learning.
If you think you have valuable experience to bring to the organization, but don’t necessarily meet all of the criteria for the role, we still want to hear from you. We consider all applications.