Hybrid Customer Service Administrator Customer Service Administrator

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Vizplum, is seeking the following. Apply via Dice today!HI ,This is Yash from Vizplum Corporation, we had a position for Customer Service Administrator position which is a Remote role.which is only for w2 roles. C2C are not workable & No 3rd party vendors.Please share your resumes to Email ID:NOTE: References are more appreciable for this role Job Description:-Requisition Name: Product Specialist (Customer Service Administrator)- 63593Duration: 1+ YearExperience:

• 5 years of experience in help desk or customer service and support within the technology space
• Customer facing communication skills and ability to speak holistically on status of in-flight tickets
• Can assess and prioritize tickets effectively and work cross-functionally to identify resolution steps and dependencies to ensure efficient resolution
• Experience with project management methodologies: Agile, waterfall, scrum, kanban as needed
• Experience in the public sector; Municipal, State, Federal government
• Familiarity with digital products and services is a plus
• Experience working within in diverse cross-functional teams
• Comfort in blazing a path through an ambiguous work environment
• Judgement in dealing effectively and diplomatically with all levels of government staff
• Ability to maintain strict confidentiality