Homeoffice Application Support Specialist

This position is based in Accra, Ghana.

What You'll Do:

• Initiate technical assessment, troubleshooting, and root-cause analysis for Unified Communication’s applications and integration within a client’s environment
• Ability to handle complex problems effectively separating key issues and generating multiple solutions
• Remediate open issues by implementing a workaround or permanent fix
• Facilitate testing when applicable
• Primary point of contact for clients reporting issues
• Responsible for successfully managing customer expectations
• Maintain a constant line of open communications with clients and internal teams and provide timely updates for outstanding incidents
• Ability to develop rapport with client management and maintain strong working relationships
• Ensure all assigned incidents are current and updated according to SLA policy
• Promote team spirit and work collaboratively to achieve team goals

Qualifications:

• Bachelor's degree in Information Technology or related field preferred
• 2-4 years related experience
• Working knowledge of Linux and Microsoft operating systems
• Knowledge of Microsoft 365/Teams
• Knowledge of VMware products
• Knowledge of AWS and Azure
• Knowledge and experience with TCP/IP networking
• Knowledge of the Cisco Unified Communications Suite preferred
• Cisco CCENT/CCNA are helpful
• Excellent verbal communication and written documentation skills
• Strong time management & organizational skills
• Strong troubleshooting skills
• Strong customer service orientation and sense of urgency in responding to customer needs
• Cultural Fit!!