About the job
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Irvine Technology Corporation (ITC), is seeking the following. Apply via Dice today!
Application Specialist (Remote)
We have an immediate need for a contract Application Specialist to join an environmental services industry leader. The Application Specialist is responsible for providing support for the live application software that the user base is dependent on. You will be working on incidents that have been escalated from frontline IT support on the service desk and fulfilling application specific service requests. You will be responsible for diagnosing incidents and either fixing the issue or managing it through resolution within defined service levels.
Location: Phoenix, AZ (Remote working Mountain Time Zone hours)
This job expects to pay around $23 - 24 per hour plus benefits.
What You Will Do:
Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
Application Specialist (Remote)
We have an immediate need for a contract Application Specialist to join an environmental services industry leader. The Application Specialist is responsible for providing support for the live application software that the user base is dependent on. You will be working on incidents that have been escalated from frontline IT support on the service desk and fulfilling application specific service requests. You will be responsible for diagnosing incidents and either fixing the issue or managing it through resolution within defined service levels.
Location: Phoenix, AZ (Remote working Mountain Time Zone hours)
This job expects to pay around $23 - 24 per hour plus benefits.
What You Will Do:
- Investigates, diagnoses, and solves application-related issues and fulfills service requests for standard and ad-hoc offerings.
- Schedules work to meet priorities and minimize business disruption.
- Maintains security and functionality through the application of temporary fixes and workarounds.
- Updates knowledge base to facilitate future resolution of common errors.
- Keeps relevant stakeholders apprised of any new issues in a clear and timely manner.
- Processes after-hours data changes on production systems.
- Performs other job-related duties as assigned or apparent.
- Experience supporting technology systems.
- Experience writing SQL queries to retrieve and manipulate data.
- Experience with ITSM processes and toolsets.
- Experience with knowledge management methodologies and toolsets.
- Experience supporting enterprise level applications in a virtual support environment.
- Understanding of problem identification techniques.
Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
